Refund policy

ORDER CANCELLATION / MODIFICATION
We will honor all order cancellation and modification requests as much as possible. most orders can be cancelled within 15 hours of placing your order. If an order has already been shipped, it cannot be canceled. During November and December simply due to the sheer volume of holiday orders, we are not able to cancel or modify orders once they are placed.

RETURNS
We cannot accept returns of any perishable items. We just wouldn't feel comfortable reselling a perishable food item that hasn't always been in our control, and we hope you'll feel comfortable knowing that you're only ever going to receive products that are always within our control. We can however accept the return of any non-perishable, canned, or packaged food item. If you are looking to make a return, please contact us within 2 business days of receiving the product to request a return. Any returned merchandise can only be accepted if it is in perfect resalable condition. Note that there will be a 5% or $5 restocking fee, whichever is greater. Returning mail costs fees may be your responsibility depending on the circumstances.

DEFECTIVE OR DAMAGED MERCHANDISE
We take all measures possible to assure your order is received intact and in proper condition. Sometimes though the route to your house gets a bit more bumpy than anyone can control. In the event that you receive a defective or damaged product, please contact us immediately after receiving your order. Do not throw anything out or discard any items, as we may require them to be sent back. The easiest way to help us resolve any defective or damaged merchandise is to take a picture of the item and then email it to us at orders@gustogrocery.com. Depending on the issue, order issues may be resolved with a replacement product being issued, a store credit, or a credit to your order. Please note shipping costs are not eligible for refund.