Shipping policy
SHIPPING OPTIONS
Packages are shipped using UPS and we have several shipping options. We charge at-cost shipping pricing with no surcharges or handling fees.
PERISHABLE/ REFRIGERATED ITEMS
To ensure that perishable, refrigerated items arrive in the best possible condition, we strongly recommend selecting UPS Next Day Air as your shipping method.
Please note that it is your discretion should you choose to ship refrigerated items via UPS Ground or other less expedited shipping methods, and choosing to do so is done at your own risk.
ORDER PROCESSING
Please allow 1-3 business days for your order to be processed. Once your items are processed for shipment they will be delivered via the shipping method selected at checkout.
WHERE WE DELIVER
We deliver our Italian grocery items throughout the United States.
At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses. Shipments can only be delivered within the continental United States, Alaska and Hawaii. We will also deliver shipments to certain areas of Puerto Rico if UPS offers service to that zip code.
SHIPPING TO AN APARTMENT, CONDO, OR GATED HOME
If you are shipping to an apartment building or condo, the shipping carrier will not leave the package outside of your door. If you have a doorman or reception that typically receives packages the shipping carrier may leave the package with them. We cannot be responsible for a package if it is delivered to an apartment or condo and then not left at the door because nobody is home to receive the order. Also note that any order above $700 will require a signature, and someone must be home to receive the shipment.
If you are shipping to a gated home, you must make sure that someone is available to open the gate when the shipping carrier arrives, as packages will not be left at the front of the gate. We cannot be responsible for packages that are not left at a gated home because nobody is at the residence when the delivery is made.
SIGNATURE RELEASE OR SIGNATURE REQUIRED OPTION
The decision to leave the package or not is at the sole discretion of the shipping carrier's delivery driver. If your area is deemed to be a high-crime or unsafe area, the driver will not leave the package. If you are delivering to an apartment or condo that does not have a receiving area for packages, the carrier's delivery driver will also not leave the package outside of your door. We cannot be responsible for packages that are not left due to the named circumstances above. Please take care in having orders delivered to an address where you know someone will be home. Packages over $700 in value will require a signature and someone will need to be home to receive it.
SHIPPING OPTIONS
Packages are shipped using UPS. Shipping options include:
UPS Ground (delivered 1-5 business days from the time the order is processed)
UPS Next Day Air® (delivers the next business day from the time the order is processed).
UPS 2nd Day Air® (delivered in 2 business days)
To ensure that perishable, refrigerated items arrive in the best possible condition, we recommend selecting UPS Next Day Air as your shipping method.
Please note that it is your discretion should you choose to ship refrigerated items via UPS Ground or other less expedited shipping methods, and choosing to do so is done at your own risk.
ORDER FULFILLMENT TIME FRAMES
Please allow 1-3 business days for your order to be processed for shipping.
PRODUCT FRESHNESS
We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition, we carefully pack them in frozen gel packs in insulated packaging, depending on the products included in the order. This packaging is designed to maintain full product freshness while in transit, but may arrive warm to the touch depending on the shipping method you select.
To ensure that perishable, refrigerated items arrive in the best possible condition, we recommend selecting UPS Next Day Air as your shipping method.
Please note that it is your discretion should you choose to ship refrigerated items via UPS Ground or other less expedited shipping methods, and choosing to do so is done at your own risk.
COMBATING FRAUD AND THEFT
We take a very active approach to combating fraud and theft, both with orders placed for our products and keeping your information safe and secure. It is a violation of State and Federal law to place orders under a false name or with an invalid or stolen credit card. We will take all steps possible to prosecute all people placing fraudulent orders to the fullest extent of the law possible. We actively work with the U.S. Secret Service, the FBI, and local law enforcement to prosecute anyone committing fraud online. If we deem any order as a potential for fraud, we may require additional information to confirm the validity of your order, including a picture of the credit card used along with a valid government issued identification.
We take equal steps to ensure that when you order with us your information is protected and secure.